Terms and conditions

Training terms and conditions

Online training

This relates to online training only and does not include the face-to-face competency assessment appointment. The below applies to online training.

  • Each participant requires a unique email address.
  • Enrolment is complete when successful payment has been received.
  • There are no refunds once payment has been processed.
  • Access to the online course is for 6 (six) months from enrolment date.

Competency assessment appointments

This relates to face-to-face competency assessment that follows online training and competency reassessment appointments.

  • All changes to bookings must be made through bookings.disabilities@rdns.org.au. Additional fees may apply.
  • One assessment attempt per appointment.
  • Competency assessment cannot proceed without 100% completion of online training module.
  • Appointment times are 20 minutes. To allow for assessment completion, please ensure you arrive for your appointment on time.
  • For participants who do not achieve competency, a reassessment appointment will be required.
  • Booking confirmations must be presented at commencement of the assessment appointment.

There will be full charge and/or no refunds issued for:

  • cancellations within ten (10) calendar days of appointment
  • those who do not achieve competency
  • non-attendance
  • those attending an assessment appointment without 100% completion of online component.

Face to face training

This relates to face-to-face training; individual and group bookings.

  • All changes to bookings must be undertaken through bookings.disabilities@rdns.org.au. Additional fees may apply.
  • Booking confirmations must be presented at commencement of training and /or assessment appointment.

There will be full charge and/or no refunds issued for:

  • cancellations within ten (10) calendar days of training
  • participants who do not achieve competency during competency assessment
  • participants who do not arrive for training at the specified time
  • non-attendance.

If competency is not achieved during this session, a booking for re-assessment will be required.

Payments

All transactions are in Australian dollars.